where is it?
where is it?
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How can I check my order status?
You can check your order status by visiting the Track Your Order page and entering your order number and email.
When will my order ship?
Orders are typically processed and shipped within 2-3 business days. You’ll receive a tracking number as soon as it ships!
How do I track my order?
Once your order is shipped, we’ll email you a tracking number. You can use this to monitor your package in real time.
Why hasn’t my tracking number updated?
It can take up to 48 hours for tracking info to update after your order ships. If it hasn’t updated after that, please reach out to us!
My order is delayed—what should I do?
Shipping times can vary, but if your order is delayed beyond the expected delivery window, contact us for assistance.
Can I change my shipping address after placing an order?
If your order hasn’t shipped yet, we may be able to update the address. Contact our support team as soon as possible!
My package says delivered, but I didn’t receive it. What now?
If your tracking shows delivered but you haven’t received your package, please check with your neighbors or contact us for help.
What should I do if I receive a damaged item?
If your item arrives damaged, contact us within 48 hours of receiving it, and we’ll arrange a replacement or refund.
Can I cancel my order after it’s shipped?
Unfortunately, orders cannot be canceled once they’ve been shipped. However, you can return the item once you receive it.
Need Help with Your Order?
If you have any questions or need assistance with your order, reach out to our support team at trendntrace@hotmail.com. We’re here to help!